Privacy Policy
Effective November 4, 2026 · Wicked RC LLC
Wicked RC LLC ("we", "us"), 68 Tadmuck Road, Westford, MA 01886, collects only what we need to run zirtola.com, the Zirtola Launcher and our games. We do not sell your personal information and do not use it for targeted advertising. This policy explains what we collect, why, who we share it with and the choices you have.
1. What we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Account | Email address, username, display name, password (stored only as a one-way hash), avatar and profile details, email preferences | You |
| Community content | Forum threads and replies, attached photos, comments, poll answers, direct messages, live support chat messages, likes, friends and follows | You |
| Purchases | Games bought, order totals, refund status, game keys redeemed; Stripe gives us your billing name, email, country and the last four digits of your card | You, Stripe |
| Donations | Amount, and the name and message you choose to show | You, Stripe |
| Launcher and games | Which PCs your licence is active on (a random install ID, stored hashed), launcher and game versions, licence checks, playtime counted in 15-minute steps (idle time is not counted), and career stats the games report such as gold mined and material moved | The launcher and games |
| Hardware (optional) | Windows version, CPU, RAM, graphics card and driver, screen resolutions, free disk space. Never serial numbers, MAC addresses, your PC or Windows user name, or file paths | The launcher, only while "Share hardware info" is on |
| Crash reports (optional) | The game's crash log and memory dump, your comment, game version and the hardware summary above | The launcher, only when you agree to send one |
| Affiliate program | If you apply: where you'll promote, your audience size and how you want to be paid; your tracking links, their clicks, and the sales and commissions they earned (affiliates see the product and price of each sale, never the buyer) | You |
| Website visits | Page visited, referring site, approximate location (country, state or region, city), device type, browser and operating system | Your browser |
| Security logs | IP address and login times, kept briefly to prevent abuse and protect accounts | Your browser |
Website analytics without cookies. We count visits with our own analytics. We work out your approximate location from your IP address on our own server, using the DB-IP database (IP geolocation by DB-IP), and then discard the IP address. To count unique visitors we keep a code made from your IP address and browser with a secret that changes every day, so we cannot follow you from one day to the next. We only use cookies that keep you signed in and keep the site secure, plus, if you arrive through an affiliate's tracking link, a cookie that remembers that link for 30 days so the affiliate is credited if you buy a game. Affiliates never see who bought.
2. How we use it
- To run your account, the forum, messages and support chat, and to show your public profile.
- To sell and deliver games, check licences, count activations, process refunds and prevent fraud.
- To show you your playtime and career stats, and staff-only usage reports such as hours played and top players.
- To fix bugs and decide what hardware to optimise for.
- To send account emails (confirmation, password resets, receipts, security notices) and, only if you opt in, the newsletter and activity notifications.
- To moderate the community: automated filters screen posts and messages for hate speech and slurs, and flagged content is reviewed by our moderators.
- To comply with the law and enforce our Terms of Service.
3. What other people can see
Your username, display name, avatar, profile, forum posts and photos are public. Playtime is private to you and our staff unless you choose to show it. Career stats appear on your public profile unless you turn them off in Settings. Direct messages are visible to you, the friend you message, and our moderators when content is flagged or reported.
4. Who we share it with
We share personal information only with service providers that help us run the Services, under contracts that limit their use of it:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing and fraud prevention |
| Mailgun | Sending email |
| Railway | Hosting, database and file storage (United States) |
| YouTube (Google) | Devlog videos embedded on our pages; YouTube may set its own cookies when you play a video |
We may also disclose information if the law requires it, to protect the rights or safety of our users or the public, or as part of a merger or sale of the business (the new owner would be bound by this policy).
5. How long we keep it
- Account and community content: until you delete it or close your account.
- Orders and payment records: as long as the law requires for tax and accounting, typically 7 years.
- Website visit records: up to 400 days.
- Crash dumps: until the bug is fixed, then deleted.
- Security logs: up to 90 days.
6. Your choices and rights
- Edit your profile, email and notification preferences in Settings.
- Unsubscribe from the newsletter with the link in any issue.
- Turn off "Share hardware info" in the launcher's Settings, and decline crash reports.
- Hide career stats from your public profile.
- Delete your account at any time from Settings; this removes your profile, posts and messages.
- Ask us for a copy of your data, or to correct or delete it, by emailing accounts@wickedremotecontrol.com. We reply within 30 days.
Depending on where you live (for example California, other U.S. states with privacy laws, the UK or the EU), you may have additional rights, such as to know what we collect, to object to certain uses, or to complain to a regulator. We honour these requests wherever we can.
7. Children
The Services are not meant for children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, contact us and we will delete it.
8. Security
Passwords are stored as one-way hashes, sessions are signed, connections use HTTPS, and card details are handled only by Stripe. No system is perfectly secure; if a breach affects your personal information, we will notify you as the law requires.
9. International users
We are based in the United States and store data there. If you use the Services from outside the U.S., your information is transferred to and processed in the U.S.
10. Changes to this policy
If we make significant changes we will tell you by email or on the site before they take effect. The date at the top shows the latest version.
11. Contact
Wicked RC LLC, 68 Tadmuck Road, Westford, MA 01886 · accounts@wickedremotecontrol.com
See also: Terms of Service · Refund Policy · Community rules